HSBC has apologized as thousands of UK customers have reported they are unable to access mobile and online banking.
- Customers have been unable to access their accounts via the HSBC app and website since Friday morning.
- HSBC said it was working on a fix and expected services to be restored shortly.
- The outage comes as millions of people are expected to do their Christmas shopping online.
HSBC has said it is aware of the issue and is working to resolve it as soon as possible. The bank has apologized for any inconvenience caused.
What is the cause of the outage?
HSBC has not yet confirmed the cause of the outage. However, some customers have reported that they are receiving error messages when they try to log in to their accounts.
How many customers are affected?
It is not yet clear how many customers are affected by the outage. However, DownDetector, a website that tracks website outages, has received more than 4,000 reports of issues with HSBC.
When will the outage be fixed?
HSBC has not yet given an estimated time for when the outage will be fixed. However, the bank has said it is working on a solution and expects services to be restored shortly.
What should customers do if they are affected by the outage?
Customers who are affected by the outage are advised to try again later. They can also check the HSBC website or Twitter account for updates.
This is a developing story and we will continue to update it as more information becomes available.
